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| About Us Tops and Strops Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: Tops and Strops Ltd 25 Old Street Bailie Gate Sturminster Marshall Dorset BH21 4DB United Kingdom Phone: 01258 858579 Fax: 01285 858419 Email: sales [at] topsandstrops [dot] com VAT Number 504 2171 93 |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa and Mastercard. You may send your credit card information via phone, fax, snail mail or over the Internet. Payments are immediately deducted from your credit card, any problems with your order, and this can be refunded immediately, and will take 3 working days to be refunded back onto your account. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling Standard UK delivery costs £5.00 for purchases under £100.00. All orders over £100 (including VAT) will be delivered free of charge. We can delivery to Europe for a cost of £15.00 (depending on the total weight of the order) |
| Delivery Schedule We will try to deliver your order right away, depending on stock levels, we will normally send your order to you withinin 28 business days . International orders are generally received in under 28 days. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. All credit card details are entered througha secure server using PROTX payment system. |
| Guarantee We guarantee your satisfaction. <All of our products come with a 14 day no quibble guarantee.> |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01258 858579 (International +44 01258 858579) or fax us on 01285 858419 or write to us at 25 Old Street Bailie Gate Sturminster Marshall Dorset BH21 4DB United Kingdom |
| Privacy Policy Tops and Strops Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Tops and Strops are committed to your satisfaction. If you're in any way dissatisfied with the goods you have ordered, we will exchange them or give you a full refund provided the following steps are taken:- Please return the goods to us in their original condition and packaging within 7 days of of when the goods were received. We advise you return the items by Royal Mail Recorded delivery, or any another means that requires a signature at our end. Please provide your order number, name, and address, and reason for the exchange or return. Please do not send items back without this information enclosed. Please allow 5-7 working days from the date we receive you goods back for your refund to reach your account, You will be sent a copy of the credit note once it has been completed. Where you do cancel your order, you are under a duty (until the goods are returned to us) to retain possession of them and take reasonable care of them. Where you return your order the goods must be returned to us at your cost, alternatively, if requested we can collect from you at your cost. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
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